In Jema Clinic, we take your personal wellbeing seriously and will always try to provide you with the best patient information available.
Patients seeing the Doctor for a work-related injury will need to notify the receptionist and the Doctor, so the appropriate form is filled out and a work cover certificate is issued. An account will be sent to the WorkCover Queensland, in addition to your workcover certificate. Generally, if the claim is accepted, your account will be paid and WorkCover QLD will send you your claim number. Do endeavour to call the practice and notify us of your claim number and your account will be paid.
Medical Certificates are available and can be requested at the time of consultation with your doctor.
If you require a Special Consideration Certificate, please bring the necessary paperwork to your consultation.
It is the policy of this practice that results are not given over the phone, unless your doctor decided to do so. An appointment must be made with the doctor to discuss the results.
We believe it is important for you to know and understand the results of all your tests and if further follow up is required from these tests.
Both the doctor and the patient should feel confident that they fully understand and are aware of any required treatments as well as any future follow up that may be required.
If the doctor has asked the receptionist or nurses to contact you regarding your results, please note that due to Medico-Legal reasons, the receptionist or nurses at this practice are unable to give the patients any further information other than what the doctor has directed them to give you.
You are required to make an appointment to see the doctor for referrals. This includes all reviews or ongoing referrals, radiology or pathology referrals.
It is illegal to back-date referrals. This will not be done by any of the doctors at this practice. It is therefore necessary for you to obtain your referral prior to your specialist appointment.
Renew of Prescriptions
Legal constraints made over the phone scripts inappropriate, ALL renewal of scripts will require an appointment with your doctor. Your Doctor may renew your scripts. That will be your Doctor’s decision.
Privacy and Confidentiality
Further information is available from the Office of the Australian Information Commissioner on 1300 363 992.
Reminders and Practice Information
Our practice is committed to preventative care. We may issue you with reminder notices or practice information from time to time.
Please advise the staff if you do not wish to participate in this program.
Zero Tolerance Policy Towards Violence
Our practice aims to provide the highest quality of care to all our patients without prejudice. However, abusive or threatening behaviour will not be tolerated towards any of our doctors or staff members. Persons doing so may be asked to seek alternative arrangements for any medical services, which may be required by them.